Our Commitment to Privacy

Livora Care recognises that privacy and confidentiality are essential components of respectful and ethical service delivery. We are committed to protecting the personal information of participants, families, carers, staff members and community partners who interact with our organisation.

This Privacy Policy explains how Livora Care collects, uses, stores and protects personal information. Our practices are guided by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which establish standards for the responsible handling of personal information.

Collection of Personal Information

Livora Care may collect personal information when individuals interact with our organisation through our website, contact forms, referral submissions, enquiries or feedback channels. The information collected may include contact details, basic identifying information and information voluntarily provided in relation to disability support needs or service enquiries.

Where individuals choose to submit information through the Livora Care website, they do so voluntarily. We only collect information that is reasonably necessary to respond to enquiries, process referrals, or improve the accessibility and effectiveness of our services.

Use of Personal Information

Personal information collected through the Livora Care website may be used to respond to enquiries, communicate with individuals regarding services, process referrals or feedback submissions, and improve the way our organisation delivers services and communicates with the community.

Livora Care uses personal information responsibly and only for purposes that are directly related to our service operations and organisational responsibilities. We are committed to ensuring that information is used in ways that respect the dignity and privacy of individuals who engage with our organisation.

Disclosure of Personal Information

Livora Care respects the confidentiality of personal information and does not sell or trade personal information. In limited circumstances, information may be shared with authorised staff members or service partners where this is necessary to respond to enquiries, facilitate service coordination or comply with legal obligations.

Any sharing of personal information is carried out in a manner that prioritises privacy protection and limits disclosure to what is reasonably required.

Website Data and Analytics

Like many websites, the Livora Care website may collect limited anonymous data to help us understand how visitors use the website. This information may include technical data such as browser type, pages visited or general usage patterns.

This information is used to improve website functionality and accessibility. The data collected through website analytics does not personally identify individual visitors.

Data Security

Livora Care takes appropriate steps to safeguard personal information against misuse, loss or unauthorised access. We maintain reasonable security measures to protect information collected through our website and ensure that access to information is restricted to authorised personnel.

Although every effort is made to maintain security, no internet transmission can be guaranteed to be completely secure. Individuals who choose to provide personal information online do so with an understanding of these limitations.

Access and Correction

Individuals have the right to request access to personal information held about them and to request corrections where necessary. Livora Care encourages individuals to contact us if they believe information we hold may be inaccurate or incomplete.

We will take reasonable steps to respond to such requests in a timely and respectful manner.

Privacy Concerns or Complaints

Livora Care takes privacy concerns seriously. Individuals who have questions or concerns about the handling of their personal information are encouraged to contact us directly so that the matter can be reviewed and addressed appropriately.

If a concern cannot be resolved through our organisation, individuals may seek further assistance from the Office of the Australian Information Commissioner (OAIC).

Updates to This Policy

Livora Care may update this Privacy Policy from time to time to reflect changes in legislation, organisational practices or website functionality. Updated versions will be published on this page.

Contact Information

If you have any questions about this Privacy Policy or how personal information is handled, please contact Livora Care Pty Ltd in Melbourne, Victoria by email at info@livoracare.com.au or by phone on +61 0420 706 889.