Your Voice Matters to Us

At Livora Care, we believe that listening to participants, families and partners helps us continuously improve our services.

You are welcome to share feedback about your experience, suggestions for improvement, compliments about staff, or concerns and complaints. All feedback is taken seriously and handled respectfully and confidentially.

Making a complaint will never affect the supports you receive.

How to Contact Us

If you prefer to speak with someone directly, you can contact Livora Care in Melbourne, Victoria by phone on +61 0420 551 613 or by email at feedback@livoracare.com.au.

You may also choose to submit feedback anonymously through our website contact pathway if you prefer not to identify yourself.

What Happens Next

A member of the Livora Care team will review your feedback, complaint or concern and respond if contact details have been provided.

We value your input and use feedback to improve the quality and safety of our services.

If You Are Not Satisfied With Our Response

If you are not comfortable raising your concern with Livora Care, or if you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission.

NDIS Commission phone: 1800 035 544. Website: https://www.ndiscommission.gov.au/complaints/report.

Livora Care promotes a speak-up culture where participants feel safe to raise concerns without fear of retaliation.